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surprice serbia - belgrade airport car hire companies

surprice serbia depot information

Surprice Serbia Rental Terms for travel between 01-Jun-2019 and 31-Dec-2024

Terms and conditions:  Surprice Car Rental in SERBIA

General Rental Information 
The mentioned car types are indicative only. Car model with the same standards will be provided. The renter must hold a valid European or International Driving License, issued at least one year before the rental. Car will not be provided to renters, without a valid European or International Driving License. Partially used vouchers are not refundable without our previous confirmation. When collecting a car from our car rental supplier the principal driver and any additional drivers will need to provide a full driving license in their name 

 

Age Restrictions 
The minimum age for renters on all car categories is 21 years old. The maximum renter’s age for all car categories is 75 years old. Contact All cancellations must be sent at reservations@surpricecars.com and a confirmation of any cancelled bookings will return. 


Amendments 
Amendments of already confirmed bookings in less than 1 day prior to arrival are under request. All amendments must be sent at reservations@surpricecars.com and confirmation must be returned. For all the destinations partners shall contact us on 0030 2810330025 / 0030 2810341911 or at the already provided email addresses. The locations’ phone numbers provided are only for the vouchers and customers contact service. 


Conditions Of Payment 
Accepted credit cards: Visa and MasterCard. 


General Insurance 
Conditions All Vehicles are provided with CDW (Collision damage waiver) and TP (theft protection) in and outside Serbia. TPL coverage is 200000 Euros and PAI coverage is 50000 Euros.
Collision damage waiver Full collision damage waiver and full theft waiver are included with an excess of between 600 Euros and 1500Euros (except the rules above described in the paragraph “not included in the rental “. If the renter drives under the influence of drugs or alcohol you may be liable for the total costs of damage, in case of an accident. Please check the agreement before you take the rented car for exact exclusions and note that some options, we can provide you locally in order to reduce your risk. Please do not hesitate to contact us for any further information. All rates include VAT:
CDW

  • MBMR, MDMR, MDAR, EDAR, EBMR, EDMR, HDMR, HBMR, HDAR: 600 Euros
  • CWAR, CDMR, CDAR: 700 Euros
  • DDMD, DBMR, DDMR, DWMD: 800 Euros
  • IDMD, IDMR, IFMR: 800 Euros
  • FVAD, FVMD: 1500 Euros

There is an opportunity to purchase a super insurance to minimize the excess to zero with several rates depending on the car group. For customers who take FDW insurance, excess amount is deducted to 0 (VAT Included).
Deposit

  • MDMN, MDMR, MDAR: 6 Euros per day – 350 Euros deposit
  • EBMR, EDAR, EDMR, HDMR, HBMR, HDAR: 6 Euros per day – 400 Euros deposit
  • CWAR, CDMR, CDAR: 7 Euros per day – 400 Euros deposit
  • DDMD, DBMR, DDMR, DWMD: 8 Euros per day – 450 Euros deposit
  • IDMD, IDMR, IFMR: 9 Euros per day – 450 Euros deposit
  • FVAD, FVMD: 12 Euros per day – 700 Euros deposit

Also, customers have the possibility to reduce this deposit to zero (0) with Super Insurance (VAT Included):

  • MDMN, MDMR, MDAR: 12 Euros per day
  • EBMR, EDAR, EDMR, HDMR, HBMR, HDAR: 12 Euros per day
  • CWAR, CDMR, CDAR: 14 Euros per day
  • DDMD, DBMR, DDMR, DWMD: 16 Euros per day
  • IDMD, IDMR, IFMR: 18 Euros per day
  • FVAD, FVMD: 24 Euros per day

 

Local deposit: 
A pre-authorization is required for the excess amount of the vehicle. If a pre-authorization is not left, then the purchase of additional insurances is mandatory to reduce the excess on the vehicle to zero. If the excess is not reduced to zero a pre-authorization is required for the reduced excess amount.

 

Foreign Exchange Rates 
All rates are only converted and payable in Euros. All rentals are charged upon the return of the car, on the exchange rate valid for that same day. Rental Counter Identification: Valid credit card and valid driver license must be present at the time of pick up. It is your responsibility to check that these before travel as well as to check if your driver license is valid in the country you are traveling to. 
Second driver insurance may apply with an extra charge of 6 Euros/day, 40 Euros max per rental. euro per day - VAT included. 
Police reports are mandatory in case of accident or damage, so as the renter to be covered by the insurance company. 


Included 

  • 24 hour’s road assistance,  
  • Sales Tax,
  • Unlimited kilometres. 

 

Not Included
Collision Damage Waiver Theft Protection, Fines, Toll fees and parking charges, Administration fees for fines ( 36 Euros ), Administration fee for damage ( 36 Euros ) Key, documents loss, Damage to tires, tire rims, glass, rear window mirrors, clutch, vehicle interior, flat tires, vehicle underside. 


Fuel Extra / Equipments 

  • Baby seat / Booster 5 euro per day maximum 20 Euros per rental. Loss or replacement costs 70 Euros. Must be fitted by the parent or a guardian. 
  • Snow chains and winter tires are mandatory from 1 November until 31 March and will be offered free of charge euro per day. Loss or replacement costs 50 Euros . GPS 7 euro per day max 50 EUROS per day . 
  • WiFi 20 Euros per rental. Loss of the device will be charged 100EUROS. Allowed only in Serbia. euro per day 

 


Out Of Hours 
Out of hours deliveries or collections from 20:31 till 08:29 will apply with an extra charge of 25 Euros to be paid locally. 

 


Territorial Restrictions 
One-way rentals are under request. 
Delivery or/and collection on one-way rentals is always on request and availability of this service depending on the pick-up and drop of locations. Delivery/collection of one-way rentals is always paid locally. In opening hours (08:30 - 20:30):Office in Beograd: free of chargeHotels in Beograd: within 15 km: 20 EurosDelivery and collection within 15 km: 20 EurosDelivery and collection out of city limits: 20 Euros+ 0.45 Euros per km (each way) 

INTERNATIONAL ONE WAY CHARGES for For 201 -500 km the charge is 0.75 Euros/km For 501+km the charge is 0.6 Euros /km (Ferryboat, pay toll, tunnel fee not included)

 

Hotel Deliveries / Collections 
Out of the city limits charges will apply depending on the distance. 

 


Condition of Vehicle 
Vehicle must be returned, normal wear and tear expected in the same condition as when rented. Excessive staining or internal damage will be charged for at the supplier's valet rates. It is renter’s responsibility to check the vehicle thoroughly at pick-up/collection. 

 


Cross Bordering 
Cross Bordering is not allowed to countries: ALBANIA, MONTENEGRO, BOSNIA, *AUSTRIA, *BELGIUM, *BULGARIA, *CROATIA*, CZECH REPUBLIC, *FRANCE, *GERMANY*, GREECE, *HUNGARY, *ITALY, *LUXEMBURG, *MACEDONIA, *NETHERLANDS, *ROMANIA, *SWITZERLAND, *SLOVAKIA, *SLOVENIA, *POLAND. 
Written permission issued form Surprice Branch is mandatory to cross the borders. There is also an insurance fee that applies. This kind of rental should be requested at least 7 working days prior to pick up date. The charge is 36 Euros/rental with the green card insurance included. 
* Restrictions and charges may apply (please check with the car rental agent on arrival). 

 


Fuel Policy 
All the cars will be provided with full tank and should return it with the same amount of fuel. Rate for missing fuel is 1.5 Euros per liter and 36 Euros fee and no refunds for the unused fuel are given. per liter Any unused fuel is not refundable. 

 

Other options & fees 
Please note that charges made at the location for any extras or fees will be a subject to any applicable sales taxes and location taxes/fees. 
You are responsible for the cost of any parking fines and other penalties incurred whilst the vehicle is contracted to you. The supplier or Surprice Cars will pass the relevant charges on to you plus any administrative expenses. 

 

Lost keys 
The Car Rental Company will charge if key(s) are lost or badly damaged 300 Eur. 

 

All terms, conditions and prices are subject to change.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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